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If you have a question or problem that is not answered in our Frequently Asked Questions (FAQ), please use this form to submit your support inquiry. Please provide as many details as possible to help us provide you with a quick solution. If you have an error message: What's the exact error message on your screen? When did the problem occur? Please note that fields marked with a (*) always need to be filled out for sending a support request.

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  5. Dino-Lite Model(*)
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  6. Serial number (s/n)
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  7. software version(*)
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  8. Operating System(*)
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  9. Purchased Dino-Lite from
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  10. Problem description(*)
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