Dino-Lite

Problem: DinoCapture will only run when logged in as an administrator account, but will not run on a non-administrator account. In some cases, Windows XP security or group policy settings may prevent DinoCapture from running unless the software and device were installed by an administrator.

Solutions:

If the user will have access to an administrator account:
1. Completely uninstall the DinoCapture software and remove the Dino-Lite microscope.
2. Switch to the administrator account
3. Reinstall DinoCapture and connect the Dino-Lite microscope. DinoCapture should now run properly.

If the user will not have access to an administrator account:
1. Completely uninstall the DinoCapture software and remove the Dino-Lite microscope.
2. Temporarily grant administrator-rights to the account that will be using DinoCapture.
3. Reinstall DinoCapture and connect the Dino-Lite microscope. Allow the Dino-lite device to install.
4. Remove the Dino-Lite device and reconnect in any other USB ports that will be used, allowing the device to be installed in each one.
5. Run the DinoCapture software, and capture an image to create the default image saving directory.
6. If desired, create any alternate saving directories.
7. Once setup is finished, return user account to prior status (remove administrator access). If saving directory will need to be changed or another USB port added in the future, the account will require administrator rights again.

Due to some issues with the Windows User right management feature, it can be that the Autoupdate functionality does not work. This can be solved by running the DinoCapture program as an administrator. To do so, right click on the DinoCapture 2.0 and choose "run as administrator". The Autoupdate function will now start, and if there are any available updates, these will be installed automatically.

This can be solved as follows:

If you have any captured images or video on this computer, first backup those files. Open the following directory: C:\Users\[your user name]\Documents\Digital Microscope. (Alternatively click on Start > Documents, then open the Digital Microscope folder). Inside this folder, save the folders called Picture and Video to another location. Return to the Documents folder, and delete the folder called Digital Microscope. Now open DinoCapture, and it should recreate this folder and run without error. At this point you may copy back the Picture and Video folders into the Digital Microscope folder to restore your pictures and videos.

The AM351 has been discontinued before 2008. As a result, it is not supported anymore by our current software package, DinoCapture 2.0.

A version of the old DinoCapture 1.0 software that supports the AM351 can be found on the software download section on our website. Please be advised that DinoCapture 1.0 does not support Windows 7 and that there will be no more updates or developments on this software, as we have released the new DinoCapture 2.0 package.

If your installation does not immediately result in a working Dino-Lite, here are some tips to troubleshoot the installation:

* what software version are you installing?

For the best results, please download the software from the support part of this website. After installation the software will be updated automatically if you have an internet connection.

* did you connect the Dino-Lite to USB before starting the software installation?

This will result in a malfunction. Please uninstall Dinocapture and the drivers through the corresponding program's in the folder Dino Digital Microscope in the program list. Unplug the Dino-Lite, reboot your computer and then reinstall the software. After installation, run DinoCapture and only then plug in the Dino-Lite.

* do you get an error message at first startup of DinoCapture?

The installation may be incomplete. This is sometimes caused by insufficient user rights. Please try the following:

- find the DinoCapture icon on the desktop
- put your mouse pointer over it and right-click on the mouse
- choose the option 'Run as administrator'
- if DinoCapture now works properly, you can now run DinoCapture normally

* if you cannot solve the problem, please send an e-mail to your reseller with the following information:

- operating system version
- computer model
- Dino-Lite model and serial number
- date of purchase
- DinoCapture version number
- screen picture of any error message or error state

Drivers are available for Windows and Macintosh OS. Please refer to the Software Download page for the appopriate installation package.

The software application for Windows is called DinoCapture, which is compatible with Windows XP/Vista and 7. The most up to date version can be found on our Software Download page.

For Macintosh, there is a software application called DinoXcope which is compatible with most newer MacOS version. For the lower end models like the AM211 and AM311S there is only a driver and users need to find there own software application to use the device. Please refer to the MacOS compatibility chart for detailed information.

The new DinoCapture 2.0 software supports Windows 7. You can download it from the software download section on our website.

Please uninstall your current DinoCapture versions before installing this version and only plug in the Dino-Lite after all software installation is finished.

If you have tried to upgrade with the new version but it does not work

Typically you can try to redo the installation like this:

• Check in your device manager if there is a Dino-Lite Plus and Pro or a USB20 Camera entry. If you find one, delete it and also delete the driver if prompted.
  
• Remove the Dino-Lite from the USB port
• Uninstall all versions of Dino-Lite
• Restart the computer
  
• Reinstall the new version
• After starting the new Dinocapture 2.0, plug in your Dino-Lite – it should be recognized automatically but this may take some time
• You may not see an image yet, please click on the rectangle with the number 1 in it on the top left half of the DinoCapture screen

If you want to report a problem with the new software, please use this form.

This is likely to occur if you connected the Dino-Lite before starting the software installation.

The VW versions have two different lights (white and UV) that can be switched in the DinoCapture software. This can be done with the LED button on the top right of the screen.

If this button does not change the light setting, you may have to re-install the DinoCapture and drivers completely. In some cases using another Dino-Lite that does not have the multiple light options, will cause the software to stop functioning with the VW models.

The VW light switching also does not function with Windows 64 bit users and the existing DinoCapture versions. Users with Windows 64 bits versions can try the DinoCapture 2.0 beta version software, that does support the light switching.

This can be repaired by going to control manager/system/device manager and deleting the entry for DinoLite Plus and Pro (under Imaging devices). The Dino-Lite has to be connected to do this. After this, disconnect the Dino-Lite, uninstall the software and drivers and restart the computer. Then re-install the latest software package that can be downloaded from the support section of the Dino-Lite Europe website.

During startup of DinoCapture, the following error message occurs: Runtime error 481/invalid picture

This usually occurs when a picture file is damaged. Please check where the picture or video files are stored. Usually this is in My Documents > Digital Microscope > and delete or move the files in the folder. Or else, rename the folder to, for example, Digital Microscope_old. Then restart DinoCapture and the program will generate another Digital Microscope folder under My Documents.

(ActiveX component can't create object on Windows 2000)

Cause:
It is possible that the version of DirectX and/or Windows Script is out of date.
Solution:
Please run Windows Update or download and install the latest DirectX software and "Windows Script 5.6" or later.

Invalid procedure call or argument has to do with a corrupt or unwritable folder for the Dino pictures. This can be solved by renaming the My Document>Digital Microscope folder to Digital Microscope_old (example), and then reopen the DinoCapture to see if the problem still occurs?

This can be caused by a USB port that does not provide stable current to the Dino-Lite.

Solution: try another USB port or another computer.

Another cause can be corrupted device drivers or compatibility issues.

Solution: Check in Configuration if the device has an error. If this is the case, try to re-install the driver.

Yes this is possible. Currently, the following chat programs appear to be working with the Dino-Lite:

• Skype
• MSN
• Google chat

The Dino-Lite Premier AM3613TB/AM3713TB maintain a constant 60fps refresh rate that consumes more system resources than most Dino-Lite models. Because of this, some systems may encounter bad frames while using the AM3613TB/AM3713TB.

The best results can be obtained when using it with a computer that has an independent video card, with at least 2GB of system RAM, and a relatively fast CPU. However in most cases regardless of how fast the computer is, we recommend having only the DinoCapture 2.0 program active while all other programs are closed for the best results.

These recommendations will improve results with live preview and picture taking using the Dino-Lite Premier AM3613TB/AM3713TB.  But please be aware that due to additional amount of system resources required for video recording, users may still experience some bad frames even on fast computers.

It is possible to have different storage folders for each individual Windows user account. In the document below, the steps are described to enable or disable this function:

Steps to activate/deactivate multi-user save folder

You can create your own frame file to surround the Dino-Lite microscopy image.

Create a picture file with VGA size (640x480) and save this in BMP format.

The part of the picture that needs to be transparent has to have the color blue (RGB = 0,0,255).

You can choose to display your own frame file by selecting it as Customized Frame under options, real time image settings, effects.

The 1.3M pixel Dino-Lite Pro models such as the 413, 4013 series provide TRUE 1.3M pixel images and use a high quality 1/3", 1.3M pixel image sensor coupled with high quality optics. There are products on the market which specify an image capture resolution of 1.3M pixel but which use a smaller 1/4" image sensor or, in some cases, a lower resolution VGA image sensor with the output images being upsampled in software and thus providing inferior results. The Dino-Lite product range offers the best image quality, at both VGA and 1.3M pixel resolution, when compared with other devices of this class.

If you need to clean your Dino-Lite, first attempt to gently blow off any dust or other contaminants with compressed air. If no compressed air is available then try to lightly brush off any lose debris with a fine brush (a makeup brush will work well).

If you need to clean the optical part, use a cotton swab that is dipped in standard optical lens cleaning solution. To make your own optical lens cleaning solution, mix one part alcohol (C2H5OH) with three parts ether ((C2H5)2O). Simply saturate a cotton swab and gently wipe the lens surface clean. Avoid touching the surface of the lens with your finger tips.

DO NOT twist or spin the lens off. This will affect the accuracy of the magnification rate.